Privacy Policy

Who we are

matsystorycrate.homes is published by Harbour Lantern Media Ltd, 27 Brindle House, Vesper Lane, South Bermondsey, London SE16 4QJ, United Kingdom. Privacy enquiries may be sent to [email protected].

What information we collect

We may collect information you provide directly when you contact us, including your name, email address, subject line and the contents of your message. We also collect limited technical information that is commonly transmitted when a browser requests a web page, such as IP address, browser type, device type, referring page, approximate location derived from IP, and standard server log information.

We use cookies and similar browser storage tools to remember your cookie preferences and, where you consent, to understand general site use. Some information is collected automatically as part of the normal operation of a website and its hosting environment.

How we use personal data

We use contact details and message content to respond to enquiries, review suggested corrections, and manage correspondence relating to the site. Technical information is used to keep the site secure, investigate faults, prevent abuse, and understand broad usage patterns. Cookie preference data is used to remember the choices you make in the banner so that you do not need to repeat them on every page view.

We do not sell personal data. We do not use contact form messages for unrelated marketing.

Legal bases for processing

Under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we rely on different legal bases depending on the activity. We process correspondence because it is in our legitimate interests to operate the site and respond to readers. We process essential technical data because it is necessary for site delivery and security. Where non-essential cookies or measurement tools are used, we rely on consent where required.

If visitors from the European Economic Area interact with the site, the GDPR may apply on a substantially similar basis. If visitors from California fall within the California Consumer Privacy Act as amended by the California Privacy Rights Act, the rights described below are intended to be read consistently with those laws where relevant.

Cookies and browser storage

We use essential cookies or local storage items to remember consent decisions and support core website functions. We may also use functional cookies to remember selected preferences and analytics cookies to understand page use, navigation patterns and content demand at an aggregated level. More detail appears in the Cookie Policy.

Processors and service providers

We may use third-party service providers for website hosting, email handling, security monitoring, form transmission and website analytics. These providers act on our instructions or under their own legal duties, depending on the service. Access to personal data is limited to what is reasonably necessary for the service being provided.

Retention

We keep correspondence for as long as reasonably necessary to answer the enquiry, maintain an editorial record, and address follow-up questions. Technical logs are retained for security, troubleshooting and operational review for a limited period appropriate to those purposes. Cookie preference records remain in your browser until they expire, are overwritten, or are deleted by you.

Your rights

Depending on the law that applies to you, you may have the right to request access to personal data, rectification of inaccurate data, erasure, restriction of processing, objection to certain processing, and data portability. Where processing relies on consent, you may withdraw consent at any time for future processing. California residents may also have rights to know what categories of personal data are collected and disclosed, to request deletion, and to be free from unlawful discrimination for exercising applicable privacy rights.

International transfers

Some service providers may process data outside the United Kingdom. Where that happens, we expect appropriate safeguards to be used, such as adequacy regulations, contractual protections or another recognised legal mechanism suitable to the transfer.

Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, loss or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Complaints and contact

If you have a question about this policy or want to exercise a privacy right, contact [email protected]. If you are in the United Kingdom and remain dissatisfied, you may have the right to complain to the Information Commissioner's Office.